This Refund Policy applies to eligible payments made to Cadster Technologies Private Limited for digital products and services, including CADSTER 3D Converter API access and other software services purchased through cadster.in.
Because our paid digital access may be activated immediately after a successful payment, purchases are generally non-refundable once the purchased access, licence, API key, conversion entitlement, or other digital service has been activated or used, except where an exception below applies or a refund is required by applicable law.
When a Refund May Be Considered
We may review a refund request in situations such as:
- A duplicate payment for the same purchase.
- A successful charge where the purchased access was not activated because of a confirmed Cadster technical or billing error.
- An incorrect charge caused by a confirmed payment-processing issue.
- A refund that Cadster is required to provide under applicable law.
Approval is subject to verification of the payment and the circumstances of the request.
Non-Refundable Situations
Unless required by applicable law or separately approved by Cadster, refunds are generally not provided when:
- The digital access, licence, API key, conversion entitlement, or service has already been activated or used.
- The customer changes their mind after successful activation.
- The customer does not use the purchased access during its validity period.
- A conversion fails because the uploaded file is corrupted, unsupported, incomplete, exceeds documented limits, or contains data that cannot be processed by the service.
- Access is suspended or terminated because of misuse, security abuse, violation of our Terms and Conditions, or unlawful activity.
Failed or Incomplete Payments
A failed or incomplete payment does not activate paid access and is not treated as a completed purchase by Cadster.
If your bank or payment provider temporarily shows a debit for an unsuccessful or incomplete transaction, the final reversal or release of those funds is handled by the relevant payment provider or bank. Contact us if the transaction remains unresolved and provide the payment reference so we can verify our records.
Refund Request Timeline and How to Apply
To request a refund review, contact us and include:
- The email address used for the purchase.
- The Razorpay payment or order reference, if available.
- The date and amount of the payment.
- A short explanation of the issue.
For your security, do not send:
- Full card numbers or CVV details.
- UPI PINs, passwords, or OTPs.
- API-key secrets or other sensitive authentication information.
Eligible refund requests must be submitted within 7 calendar days from the date of the successful payment.
Requests received after 7 calendar days may be declined unless a refund is required by applicable law or Cadster determines that exceptional circumstances apply.
Refund Review and Processing Timeline
Cadster will review the information provided with an eligible refund request and, where the refund is approved, will initiate the refund within 5 business days after approval.
Approved refunds are initiated through the applicable payment provider and are normally returned to the original payment method where supported.
After Cadster initiates the refund, the amount may typically take 5 to 10 working days to appear in the customer’s account, depending on the bank, payment method, payment provider, and applicable processing timelines.
Where a full refund is successfully processed for a paid digital-access purchase, Cadster may deactivate or place the related paid entitlement on hold to prevent continued use of refunded access.
Contact
For refund-related questions or requests, contact us at:
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